Terms & Conditions

This program does not apply for reservations placed through any online travel agency or metasearch engines, such as Expedia,, Travelocity, Orbitz, HotelTonight,,, Agoda, Amoma, or any other similar.

This program is valid EXCLUSIVELY for certified Travel Agents with a IATA, CLIA, TRUE, CADASTUR code or with an official ID of such accreditation.

Only Travel Agents located in the following countries can participate in the Belong Program: United States, Canada, Mexico, United Kingdom, Germany, Ireland, Spain, France, Portugal, Argentina, Paraguay, Uruguay, Chile, Colombia, Brazil and Korea.

All Travel Agents must subscribe by submitting their real information to obtain the benefits and access to the program’s tools.

The program is valid for the following properties: ATELIER Playa Mujeres, ESTUDIO Playa Mujeres, Inspira by ATELIER, Inspira by ESTUDIO and ÓLEO Cancún Playa.


  • Registration of reservations in Belong is only allowed for ONE YEAR, this period starts from the moment the reservation entered our PMS (date the reservation was created)
  • The date of creation of your reservation can be found on the confirmation voucher.
  • All participating Travel Agents must adhere to Tax Regulations and Laws of their country of residence regarding the declaration of income received through the program.
  • The Travel Agents must register a valid residence or work address.
  • The program is valid for all individual and direct reservations placed by the travel agents for their clients, including reservations made through a tour operator with a current contract with ATELIER de Hoteles.
  • The reservations made with a special rate for the hospitality industry, Friends&Family or Travel Agents are not eligible to participate in this program.
  • The program applies for Leisure groups for up to 10 rooms. Cash incentives will not be provided for reservations of 11 rooms or more with the same or similar travel dates matching at least two nights travel dates.
  • The program is valid for effective reservations. This means, real reservations submitted through the BELONG program platform and totally paid. In case of any refunds due to cancellations, the amount corresponding to the payment of the incentive delivered will be withheld.


  • Free nights are valid for one year; it starts counting from the date the reservation was created.
  • For each effective reservation with a minimum stay of 4 nights and registered through the platform, the agent will earn a free night at the booked hotel.
  • The free nights are valid for one year starting the date they are granted.
  • The free nights apply for stays of two adults in an all-inclusive plan. In case of requesting a triple occupation, with children or pets, the hotel will charge an additional fee.
  • Free stays are valid in the room category pre-assigned by the hotel, upon availability. The Travel Agent can request a room upgrade upon arrival for an additional charge.
  • The Travel Agent must present an ID that accredits them at the check-in time.
  • All free nights are non-transferable and cannot be sold.
  • The Travel Agent must assist to a site inspection during their stay.
  • All stays are not transferable between hotels/brands.
  • Redemption of free nights has a maximum length of stay of 5 nights per month. If the agent wishes to extend the stay over 5 nights on the same month, the agent will be granted with special rates for the Travel Industry. Only one room can be booked per stay when redeeming the free nights incentive.
  • All reservations are subject to availability and are not valid on Holy Week, Christmas, New Year, other holidays nor other dates that the hotel consider as of “High or Premium Season”.
  • ATELIER de Hoteles reserves the right to deny access to any user of the program in the case of fraud or breach of trust.
  • Cancellation Policies: In case of cancellations of stays with free nights, the travel agent can do it up to 15 days prior the date of arrival with no penalty, causing that redeemed nights are set back in the account. Cancellations after this period are subject to penalties causing a loss of free nights redeemed for the stay.


  • To achieve the goal of 5 registered reservations which will generate the first incentive payment, only current reservations are considered, they must also be one year old from the date of creation of the reservation.
  • Cash incentives will be paid when travel agent has registered 5 effective reservations.
  • The incentive applies for reservations of 4-night stays.
  • A $30 USD incentive will be paid for each effective stay from 4 to 7 nights in regular room categories and a $50 USD for each effective stay from 4 to 7 nights in INSPIRA Categories.
  • A $50 USD incentive will be paid for each effective stay of 8 nights or more in regular room categories and a $70 USD for each effective stay of 8 nights in INSPIRA Categories.
  • The incentive payments will be paid between 30 to 60 days from the moment the reservation is considered effective. If a reservation that has been paid is cancelled and a refund is applied, the paid incentive will be withheld from the total amount to be refund.
  • Reservations can be registered up to 1 year.
  • Incentive payments will be paid in American dollars currency (USD); for markets outside the USA, the current exchange rate when submitting payments will apply.
  • ATELIER de Hoteles reserves the right to deny access to any user of the program in the case of fraud or breach of trust.
  • It is important to consider that payment method will apply according to travel agent’s geographical localization: Payments by check will be submitted for travel agents located in the USA, Canada and Europe. For travel agents in Latin America, Mexico and Rest of the World payments will be via debit cards.